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Technical Support

What do I do if something is missing from the package?

Write to contact@vitruve.fit. Send photos and/or videos of what you have received, and if something is missing, we will send it to you.

What do I do if the device is defective?

Write to contact@vitruve.fit. We test all the devices before sending them. But if it has arrived defective, contact us and send photos and/or videos of the device state, and we will change it!

What guarantee does it have?

The guarantee lasts for 2 years. The guarantee covers any failure that has to do with a manufacturing defect. It does not cover breaks due to falls, water, or due to customer misuse. In any case write to us at contact@vitruve.fit telling us what happened, attaching photos and/or videos of the device status so that we can help you out.

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