SHIPPINGS
Can I buy more than one VITRUVE?
Yes, if you want more than 10 units, contact us at [email protected]
What countries do you ship to?
US | USA
Delivery in 3 – 7 working days. DHL
MX, CA | Canada and Mexico
Delivery in 3 – 7 working days. DHL
You will have to pay CUSTOMS for importation.
ES, EU | Spain and European Union
Delivery in 3-5 working days. Correos Express/ DHL
Rest
Delivery in 5 – 10 working days. DHL
You will have to pay CUSTOMS for importation.
Do I have to pay for customs?
If you’re not from Spain, you will have to cover any importation expenses that might come up, so once the order arrives you will have to pay the amount requested at Customs.
What happens if I don’t pay for customs?
If you buy VITRUVE and when it arrives at your country you don’t pay Customs, they will return the encoder to us, and we will make a refund of what you have paid, subtracting the shipping and any other expenses derived from the customs.
When is the amount charged?
As soon as you place the order on our online store.Is it safe to make the payment?
Yes, you can pay by credit/debit card. The form of payment is completely secure. Payment by credit card is made through the company Stripe.
I have not been able to make the payment online, or my payment has not been accepted. What do I do?
Write to [email protected] and we will help you out.
Can I return my VITRUVE after I buy it?
Yes, you have 30 days of guaranteed return. The customer must take care of the shipping costs and also the charges that may have been due to customs. The total sum of the expenses will be deducted from the amount to be returned.
IMPORTANT: You MUST first send us an email to [email protected] and wait until we answer you with the instructions to send it back.
If you do not follow the instructions we give you, it may incur more expenses for you.
How long do deliveries take?
It depends on the country, it usually takes between 3-7 working days.
US | USA
Delivery in 3 – 7 working days. DHL
MX, CA | Canada and Mexico
Delivery in 3 – 7 working days. DHL
You will have to pay CUSTOMS for importation.
ES, EU | Spain and European Union
Delivery in 3-5 working days. Correos Express/ DHL
Rest
Delivery in 5 – 10 working days. DHL
You will have to pay CUSTOMS for importation.
Please note that due to the COVID19, we haven’t been able to start producing until mid-May 2020, so all orders made during the launching of Vitruve in pre-sale will be shipped out from May the 30th 2020.
